TOZO Earbuds Warranty
On this page, you will find all useful details from the official website tozostore.com about the warranty and return policy of TOZO wireless headphones.
Our website tozobuds.com does not take any responsibility in case of any breakdowns or claims in the direction of the incorrect operation of TOZO products. We are not an official website. We are just a fan project with a comfortable realization of all the necessary information about the brand for the regular user. Below are links to the official documentation and a form for creating an application to provide warranty service.
TOZOSTORE Warranty Policy
This section will be an excerpt from https://www.tozostore.com/support/warranty-info with basic details about when TOZO headphones are covered under warranty.
- TOZO is obliged to refund your money for wireless earbuds if they are not suitable for any reason within 30 days after purchase. The main condition is the non-damage of the original packaging and/or the product.
- Also, each product bought at the official website or partner sites has a one-year warranty. If any defects are found, the company must refund the money or replace the product with a similar new one.
- You could not count on warranty coverage for purchased goods if bought from an unauthorized dealer.
- If 1 year has not passed since the purchase and the warranty is still valid, the buyer can apply to the support service (or fill out a special return form) for a replacement or refund of the product or its set (part).The
- The TOZO service center will decide whether or not the warranty covers the case. If the problem or damage occurred through the user’s fault, such a request would be rejected. However, such a request will be considered if Bluetooth headphones or accessories stop working without visible damage.
- If an authorized TOZO service center or TOZO sub-supplier confirms a warranty case, you will receive a refund, a replacement product, or a coupon (credits) for the amount for which the problem product was purchased.
How to Use TOZO Warranty Service
To successfully get a reply to your warranty case, you need to describe your problem in detail on this form and attach the proof of ownership of the product, which was purchased from the official online website TOZOSTORE.com or by an authorized seller. This includes a physical purchase receipt or electronic invoice.
The receipt or invoice should indicate the model name of the TOZO Bluetooth earbuds, the price, and the date of purchase.
All cases are considered individually, and the support service urges you to check all of this information to ensure that you comply with TOZO’s warranty obligations. That revealed a defect or passed internal failure, which does not depend on the user. Also, do not forget to specify your contact information (mail, phone number, and name).
Other Nuances Related to Warranty
- The TOZO brand will not be held responsible for wireless earbuds lost on their way to the recipient. To avoid this, you need to know your tracking number right away. For any other problems, don’t hesitate to get in touch with the delivery service.
- If the product is no longer sold on official platforms, the company reserves the right to refuse warranty repair and can return its purchased money.
- The warranty is given only at the discretion of TOZO. If the warranty has not been honored, the warranty may be voided.
- It takes at least 2 working days to respond through the TOZO earbuds warranty claim form.